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If people are not laughing at your goals, your goals are too small.’

Azim Premji

Today’s inspiration is derived from a beautiful quote by Azim Premji about goals and their influence on us. In particular, I would like to highlight the impact of small goals and their detrimental effect on us. You might recall that we very recently talked about Building your Dream for a passionate approach. It was not only about just romanticizing about the dream but breaking it down into achievable goals.

This article takes a different stance in the view that it differentiates the To Do list vs Goals. As a part of management training, one of the first things taught to us was about goal setting. The rule of thumb is “Goals should neither be too small nor too large”. …


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If you don’t build your Dream, someone else will hire you to build theirs

Dhirubai Ambani

If you know me by now, you already know that I do get a bit carried away while writing about dreams. Over the last couple of days, I have been coming across some lovely quotes from inspiring Indians and thought — I don’t seem to have done enough justice to them. On that note, this post is an exploration/quote analysis of the lovely words from Dhirubai Ambani — build your dreams.

I would be wrong to move away from the obvious one. It does sound like a quote designed specially for the entrepreneurs. But I would like to point out that it speaks more volumes than that. I have done the mistake of thinking entrepreneurship as the only way to make a difference or build a dream only to realize how wrong I have been on that. It is only a part of the truth that sees the limelight. There is often a lot of value in so many other roles. So, the renewed focus on this quote is: Focusing on what your/my dream really is and how to avoid the distractions on our way. …


“He who can listen to the music in the midst of noise can achieve great things.”

– Vikram Sarabhai

Music Amidst Noise: Today’s inspirational quote lands from a powerful one by Vikram Sarabhai about separating valuable feedback from noise. Given the nature of anything significant you do, there is bound to be feedback or information about what you are doing.

The article restrains its focus on goals, focus and separating the noise from feedback. The premise for this article is the unquestioned focus on this thirst of yours to achieve a goal. I might go to a literary extent and call this listening to music amidst noise. But we don’t want to be blind in our approach to do this. …


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“Success is achieved twice in the world: Once in the Mind and the second time in the real world”

Azim Premji

Success is Achieved Twice:

Yes, I did read this line twice before I started making sense of the entire quote from Azim Premji:

Success is achieved twice in the real world, once in the mind and second time in the real world. This quote analysis talks about the intangibles of dreams, passions and the very powerful motivator of visualizing our end goal.

Yes, the moment we think of a dream, there are a hundred questions about how you can achieve it, challenges surrounding it and the general pessimism which keeps these dreams in check. One of the dangers of such a situation is that, we create boundaries for our dreams and passions that we soon become limited by the thoughts of reality. …


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Today’s inspiration for quote analysis is a lovely one from Sophocles about decisions — quick decisions are unsafe decisions. I have often been fascinated by the way people approach decisions. Broadly I can classify them into two categories

The Eternal Optimist: Loves to get their hands dirty and start working on a decision. Often they don’t spend a lot of time weighing the pros and cons of a decision. The main agenda is speed and the eagerness to get moving

The Worrisome Pessimist: Often gets bogged down in the details. Sees all the negative aspects and is worried about the cost of this decision. …


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I find myself delving into some beautiful quotes of experience and expertise. The one for today’s quote analysis is an inspiration from Bill Gates about unhappy customers:

“Your most unhappy customers are your greatest source of learning.”

- Bill Gates, co-founder of Microsoft

The backdrop of this quote analysis is the objective of product management, customer services and business strategy. It is not always fun to receive negative feedback. I often find the roles of customer service management quite stressful and have a lot of respect to the people on the front lines. It is never easy dealing with an unhappy customer. …


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Monitoring employee activities is never easy. I often question whether this is necessary. I recall — the first company I worked for had websites like Facebook, YouTube, etc. blocked. It was about 12 years ago, but I am shocked to find that some companies do that even now.

The result was that employees were trying to find ways of using proxy servers, etc. The only point I am trying to make in this post is the fallacy in trying to police people and force them into doing work. …


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Unhappy Customer: It is a difficult job being in customer service. However, it is one of the most important roles in keeping the company operations going from a customer perspective.

Having been in tech enabled startups before, I can appreciate how important strong customer service has been in our sales pitches. We have even lost some sales pitches with large clients because our support size did not appear adequate for such businesses.

This article is about dealing with unhappy customer and managing expectations. Customer service has utmost respect from me for the hardship they go through on some difficult calls. …


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Remote Meeting

It is no news that remote meeting /conference calls have become extremely necessary. I cannot over emphasize the importance of communication. Although sometimes, I feel that we do miss out a lot in remote meetings and conference calls. Perhaps this is the next best option we have for the time being.

For a large organization, adapting to a standard tool is not a huge challenge, however what options do we have for a startup? This article discusses some of the commonly used tools and identify whether this is something which you can consider for your startup.


This article details the common AI traps startups fall into. In general, it is very exciting to talk about Artificial Intelligence, Machine Learning and its possibilities. However, there is still a question at large as to how ready the market is.

Of the technologies that make common rounds in the startup world — Machine Learning, Quantum Computing, Block Chain are probably the most common trends. Not only startups, but the investors too seem to be swayed by the buzz words.

I recall an investor conversation about why our AI software is not going to use Block Chain technologies. It almost brought me to a question — what is the end goal of all these. If a business/ startup is not considering problem solving for the market, it is indeed a technology trap. …

About

Vinay Nagaraju

Head of Products: 10+ years experience in scaling businesses, product management and Team Building. Passionate about business innovation, product management

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